Job Responsibilities include:

Front End/Inbound

• Inbound calls – document demographics, qualify (need, location, issues)
• Schedule and assign appointments w/ clear details/instructions for rep
• Rescheduling – canceled appts, rep unavailable, weather, customer issues, etc.
• Appointment confirmation calls (email and/or text as necessary)
• Optimizing appt “routes,” adjusting for distance, clustering, project size/need, rep performance
• Escalation- unusual/complicated requests, new build, location, etc.
• eLeads (website form fills) – outbound calling and scheduling
• Inbound Customer Care – collecting issues, complaints, Q&A, etc. (backup)
• Resets – Outbound calls to get canceled appointments back on the calendar (urgent!)
• Old/Unknown/No Result – old appts without a result to see what happened, do we need to reschedule, already had work done, waiting on proposal, etc
• Follow-up with Sales Reps on “unresulted” sales appointments

Administrative

• Invoicing
• Vendor invoices and credits- attaching to CRM, generate Project Costs, troubleshoot/escalate discrepancies
• Reconciling multiple/split invoices and credits in CRM
• Proactively solicit late invoices and clarify incorrect invoices from vendors
• Notify Production Mgr of invoices w/ mistakes, confusing, duplicates, etc.
• Material Transfers
• Misc administrative projects – as needed
• Type up Sales Agenda for Monday Meeting
• Other duties to fulfill the position as needed

Salary: $40,000 – $50,000/year

Qualifications

• Customer service: 2 years (Preferred)
• English (Required)
• US work authorization (Required)

Benefits

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule: Monday to Friday

Job Type: Full-time

How to Apply: please fill out the form below