I’m giving Deck-Guru 5/5 stars. I will break down this review into 2 parts: job and service.
On their first visit, the contractors didn’t do a great job. However, the company... read moreI’m giving Deck-Guru 5/5 stars. I will break down this review into 2 parts: job and service.
On their first visit, the contractors didn’t do a great job. However, the company stood by their promise and asked the contractors to return to fix their errors without charging me more money. The finished job looks great now, and I am very happy. I’m posting pictures showing the excellent work. I had 3 jobs done:
First, the deck floor was sanded and stained. The contractors returned to touch up uneven/dried out edges (see pics). They gave me the leftover stain for future use.
Second, edges of the new post were sanded to look just like the old posts (see pics). The post was stained all the way to the ground.
Third, all the posts were properly sanded and then stained (see pics).
Being first time a homeowner, I was inexperience and did not discuss all the job details with the contractors on their first visit. Hence, these guys might have thought I wanted to cheat them with my requests, and so they were unhappy with me on their first visit. However, on their second visit, I chatted with them to resolve all the required tasks. Now, we are pretty much best buddies. =)
I recommend that you check all the requirements with the contractors. It’s unavoidable that there will be some miscommunication on their list and your contract. Fair’s fair though, I give credit to Deck-Guru for correcting their mistakes.
Their salesperson Drew was very helpful. He didn’t upsell me anything that the deck didn’t need fixing. I appreciate his honesty.
Deck-Guru operational manager Amy was also very helpful, she was on the phone with me as I was talking with the contractors. She made sure that all the listed items on my contract were completed. I appreciate her help and patience with me (by trade, I’m in the research industry, and so I’m a very difficult person as I don’t like subpar results).
Lastly, I talked with Deck-Guru owner, and he apologized for their mistakes during contractor’s first visit. I appreciate owner who reached out to their customers. I must say that you won’t be disappointed with Deck-Guru.
Some negative reviews complained that Deck-Guru requires a job priced at least $2500 and/or Deck-Guru doesn’t do certain types of repairs. Personally, I didn’t find these comments useful, because they didn’t mention how the company would treat you when you don’t like how the job was first done. read less