Your Opinion Matters
Project Completion Survey
Thank you for the opportunity to serve you! We hope you’re pleased with the result and we wish you many years of enjoyment on your deck. Your opinion is valuable and we’d love to hear your feedback. If there’s anything we can do better, we’d love to know!
Project Evaluation
What Our Customers Say
Shirley M.5/11/2022
From start to finish a wonderful experience. The estimator, Ren, came out immediately and was very patient, professional and enthusiastic. He was on time for our appointment and... read moreFrom start to finish a wonderful experience. The estimator, Ren, came out immediately and was very patient, professional and enthusiastic. He was on time for our appointment and showed us many samples and offered many different options for proceeding. The customer service liaison, Hope, was an incredibly charming woman who seemed that our satisfaction was very important to her and their company. She explained everything as it would happen. The workmen came out early in the morning and worked diligently and professionally. They cleaned up everything at the end of the day, so you would never even know they were there....except my ugly warped deck was now GORGEOUS! We could not believe how fast these gentlemen worked! One gentleman even came back for some final touches in the rain! Our only regret was that we put it off so long...we should have called them years ago! Deck Guru is a trustworthy and professional group of people that were a pleasure to work with and worth every penny spent! read less
Bryce J.4/27/2022
Before we chose Deck Guru we had experienced many unfavorable estimates from multiple deck contracting companies. The level of attention and professionalism by Deck Guru is why we chose their... read moreBefore we chose Deck Guru we had experienced many unfavorable estimates from multiple deck contracting companies. The level of attention and professionalism by Deck Guru is why we chose their services. It all started with our sit down & estimate with Bunmi. She was professional, thorough , had sample materials, & was able to create our estimate same day. After she left our home my wife & I knew we had found the right company. Our project took 3 days to complete & the crew transformed our deck from looking tired & run down to looking fresh & new with Trex. Thank you Deck Guru ! read less
Dat D.11/17/2021
I’m giving Deck-Guru 5/5 stars. I will break down this review into 2 parts: job and service.
Job:
On their first visit, the contractors didn’t do a great job. However, the company... read moreI’m giving Deck-Guru 5/5 stars. I will break down this review into 2 parts: job and service.
Job:
On their first visit, the contractors didn’t do a great job. However, the company stood by their promise and asked the contractors to return to fix their errors without charging me more money. The finished job looks great now, and I am very happy. I’m posting pictures showing the excellent work. I had 3 jobs done:
First, the deck floor was sanded and stained. The contractors returned to touch up uneven/dried out edges (see pics). They gave me the leftover stain for future use.
Second, edges of the new post were sanded to look just like the old posts (see pics). The post was stained all the way to the ground.
Third, all the posts were properly sanded and then stained (see pics).
Being first time a homeowner, I was inexperience and did not discuss all the job details with the contractors on their first visit. Hence, these guys might have thought I wanted to cheat them with my requests, and so they were unhappy with me on their first visit. However, on their second visit, I chatted with them to resolve all the required tasks. Now, we are pretty much best buddies. =)
I recommend that you check all the requirements with the contractors. It’s unavoidable that there will be some miscommunication on their list and your contract. Fair’s fair though, I give credit to Deck-Guru for correcting their mistakes.
Service:
Their salesperson Drew was very helpful. He didn’t upsell me anything that the deck didn’t need fixing. I appreciate his honesty.
Deck-Guru operational manager Amy was also very helpful, she was on the phone with me as I was talking with the contractors. She made sure that all the listed items on my contract were completed. I appreciate her help and patience with me (by trade, I’m in the research industry, and so I’m a very difficult person as I don’t like subpar results).
Lastly, I talked with Deck-Guru owner, and he apologized for their mistakes during contractor’s first visit. I appreciate owner who reached out to their customers. I must say that you won’t be disappointed with Deck-Guru.
Side note:
Some negative reviews complained that Deck-Guru requires a job priced at least $2500 and/or Deck-Guru doesn’t do certain types of repairs. Personally, I didn’t find these comments useful, because they didn’t mention how the company would treat you when you don’t like how the job was first done. read less
Job:
On their first visit, the contractors didn’t do a great job. However, the company... read moreI’m giving Deck-Guru 5/5 stars. I will break down this review into 2 parts: job and service.
Job:
On their first visit, the contractors didn’t do a great job. However, the company stood by their promise and asked the contractors to return to fix their errors without charging me more money. The finished job looks great now, and I am very happy. I’m posting pictures showing the excellent work. I had 3 jobs done:
First, the deck floor was sanded and stained. The contractors returned to touch up uneven/dried out edges (see pics). They gave me the leftover stain for future use.
Second, edges of the new post were sanded to look just like the old posts (see pics). The post was stained all the way to the ground.
Third, all the posts were properly sanded and then stained (see pics).
Being first time a homeowner, I was inexperience and did not discuss all the job details with the contractors on their first visit. Hence, these guys might have thought I wanted to cheat them with my requests, and so they were unhappy with me on their first visit. However, on their second visit, I chatted with them to resolve all the required tasks. Now, we are pretty much best buddies. =)
I recommend that you check all the requirements with the contractors. It’s unavoidable that there will be some miscommunication on their list and your contract. Fair’s fair though, I give credit to Deck-Guru for correcting their mistakes.
Service:
Their salesperson Drew was very helpful. He didn’t upsell me anything that the deck didn’t need fixing. I appreciate his honesty.
Deck-Guru operational manager Amy was also very helpful, she was on the phone with me as I was talking with the contractors. She made sure that all the listed items on my contract were completed. I appreciate her help and patience with me (by trade, I’m in the research industry, and so I’m a very difficult person as I don’t like subpar results).
Lastly, I talked with Deck-Guru owner, and he apologized for their mistakes during contractor’s first visit. I appreciate owner who reached out to their customers. I must say that you won’t be disappointed with Deck-Guru.
Side note:
Some negative reviews complained that Deck-Guru requires a job priced at least $2500 and/or Deck-Guru doesn’t do certain types of repairs. Personally, I didn’t find these comments useful, because they didn’t mention how the company would treat you when you don’t like how the job was first done. read less
Kathy B.8/25/2021
My experience with Deck Guru was great from beginning to end. Thanks to Bunmi who did the measurements and helped with choices of Trex I was going to use. Then... read moreMy experience with Deck Guru was great from beginning to end. Thanks to Bunmi who did the measurements and helped with choices of Trex I was going to use. Then Hope who does most of the office work and always answers questions and always very pleasant. Then Amy the Project Manager who oversaw the work made sure everything was perfect. And it is. read less
Kevin P.8/12/2021
So we just had our deck restoration completed with Deck Guru. We were not only happy with the materials (Trex), but also the fast and seem less workmanship. The process... read moreSo we just had our deck restoration completed with Deck Guru. We were not only happy with the materials (Trex), but also the fast and seem less workmanship. The process was was very efficient, withe help of Amy (project manager) and especially Hope (customer service manager). Hope went out of her way to make me feel comfortable and up to date on the process. I would recommend Deck Guru to everyone. read less
Kathy B.7/28/2021
My experience with Deck Guru was great from beginning to end. Thanks to Bunmi who did the measurements and helped with choices of Trex I was going to use. Then... read moreMy experience with Deck Guru was great from beginning to end. Thanks to Bunmi who did the measurements and helped with choices of Trex I was going to use. Then Hope who does most of the office work and always answers questions and always very pleasant. Then Amy the Project Manager who oversaw the work made sure everything was perfect. And it is. read less
stephen p.7/25/2021
Great company. In every way a customer demands. One thing made it standout above the others interviewed. We needed a deck replacement. It was the only company which suggested using... read moreGreat company. In every way a customer demands. One thing made it standout above the others interviewed. We needed a deck replacement. It was the only company which suggested using the infrastructure that was in place. The deck was only a foot off the ground. They opened the decking. Determined the footings were solid. I agreed. Saved thousands of dollars. Plus really nice people. read less
Suja W.5/25/2021
Deck Guru went above and beyond in their work to give us the prefect deck that we are very happy with. Throughout the process their team right from the management... read moreDeck Guru went above and beyond in their work to give us the prefect deck that we are very happy with. Throughout the process their team right from the management to the crew that came in to do the work were professional, kind, responsive and very helpful. I am not an easy customer sometimes but they listened and addressed any questions or concerns promptly and courteously.The crew who worked on the deck were very efficient, they cleaned up after their work and any remaining materials were removed the very next day. In addition the roll-off dumpster that was placed on our driveway during the work was also removed immediately after the work . This was a big positive for me as I have seen some of my neighbors have work done on their property and the dumpster just seems to sit there for weeks even after the work is complete.Also important to remember is that if additional materials such as rail posts or joists are needed for any reason Deck Guru being a sister company of Sunburst Constructions is able to get this the very next day and you do not have to wait .We will not hesitate to call Deck Guru in the future. We highly recommend them for any deck work , you will definitely be impressed. read less
Todd B.5/25/2021
Everything about dealing with Deck Guru, from the first phone call to the completed project was stellar!Friendly, Professional, Polite, and Efficient Staff, through and through!Higest recommendations for this Great Team!!
Chazzy M.5/25/2021
I was referred to Deck Guru after seeing the excellent work they did on my parents deck. I initially met with Barry who was very flexible with meeting me due... read moreI was referred to Deck Guru after seeing the excellent work they did on my parents deck. I initially met with Barry who was very flexible with meeting me due to my work schedule. The work was postponed for the winter, however it was completed in a quick and timely manner as soon as the weather was good enough to go. Very pleased with the work done! read less
Edwin W.5/25/2021
The Project Manager and Headquarters staff were very responsive and professional when I had questions or concerns. They came to the house on the day we scheduled and installed... read moreThe Project Manager and Headquarters staff were very responsive and professional when I had questions or concerns. They came to the house on the day we scheduled and installed a beautiful deck. It was done the in one day and they returned the next day to remove extra materials. I would not hesitate to use them again or recommend them to friends and family. NICE WORK DECK GURU! read less
Sabata M.5/25/2021
We contacted several deck companies and handymen companies to get an estimate to replace many rotten deck boards and to make our 10 years old deck look new again. After... read moreWe contacted several deck companies and handymen companies to get an estimate to replace many rotten deck boards and to make our 10 years old deck look new again. After having some on site estimates (social distancing and masks used) and virtual estimates, we selected Deck Guru to restore our deck. There is no buyer’s remorse with this selection. The Deck Guru team (Drew, Hope, Jonathan, Jose, David and Maria) was amazing. From start to finish, Deck Guru was there to answer our questions. We recommend Deck Guru for your deck restorage project. See our pictures below. read less
